Quality Review
The Quality Review view lets you find, inspect, and sign off on individual conversations based on an automatically assigned quality score.
What it shows
Section titled “What it shows”- Stats cards — the average quality score for the period, the number of low-scoring conversations, and how many have already been reviewed (hidden from the list).
- Conversation list — each conversation with its quality score and level (high, medium, or low), the assigned operator, date, whether it was AI- or human-handled, message count, and handoff count.
How to read it
Section titled “How to read it”Filter by score range, operator, AI vs. human handling, date range, and whether to include already-reviewed conversations. Scores of 80+ are high, 60–79 are medium, and below 60 are low. Click a conversation to open it in the Inbox.
Select one or more conversations and choose Mark reviewed to clear them from the list once you have checked them.