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Test & Review

Test & Review is where you exercise the agent before and during launch. You can simulate conversations, chat through the real web widget, and review draft replies in a queue.

Simulator

Section titled “Simulator”

Run sample conversations against the agent to see how it responds. You can build and save scenarios, replay them, and compare runs — useful for confirming a change behaves the way you intended.

Widget test

Section titled “Widget test”

The widget test talks to the agent over the real web chat channel, just as a customer would. Use it to sanity-check the live experience end to end, including attachments and captions.

Review queue

Section titled “Review queue”

While the agent is in shadow mode or a partial launch, its replies can be held as drafts for you to approve, edit, or reject before they’re sent.

Section titled “Related”