Skills & Triggers

Skills are focused capabilities your agent uses for specific situations, and triggers decide when each skill activates. Together they keep the agent capable without overwhelming it on every message.

Skills

Each skill bundles related tools and instructions for one job. From the skills list you can:

• Create a new skill or edit an existing one.
• Enable or disable a skill.
• See which tools a skill includes and which lifecycle stages it applies to.

Note

Some skills come from installed templates. These are managed for you, and template-based skills are marked as such in the list.

Triggers

Triggers are the example phrases that tell the agent when a skill is relevant. You can author trigger phrases per language so the agent recognizes the same intent however a customer expresses it.

Preview routing before going live

Before relying on a new skill, use the built-in Test triggers panel to preview how routing would handle a sample message — it shows which skill the agent would pick. Confirm the right skill activates before going live.

Tip

If a message routes to the wrong skill, refine its trigger phrases and preview again until routing is reliable.

Related

• AI agent overview — how skills fit into each reply.
• Lifecycle stages — stages can change which skills apply.
• Test & review — validate behavior end to end.